Privacy policy

LAST UPDATED: June 30, 2026

Privacy Policy

This Privacy Policy explains how JANI (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from Janiofficial.com (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this Policy and our Terms of Service.

1. Who We Are

JANI is a fashion and lifestyle brand based in Canada.
We currently ship to Canada, the United States, the United Kingdom, Australia, and New Zealand.

If you have any questions about this Policy or your personal information, you can contact us at:
Email: Support@janibros.store

2. Information We Collect

We collect information to process orders, provide service, and improve our business.

a) Information You Provide Directly

You may provide us with:

Contact details – name, email address, phone number
Order details – shipping and billing address
Payment information – processed securely by payment providers (we do not store full credit card numbers)
Account information – if you create an account (username, password)
Messages – emails, contact form messages, social media communication
Marketing preferences – newsletter sign-up, SMS opt-in, etc.

b) Information Collected Automatically

When you browse the Site, we may automatically collect:

Device and technical information – IP address, browser type, operating system, time zone, device type
Usage data – pages viewed, time spent on pages, click actions, referring/exit pages
Cookies and similar technologies – small data files used to keep your session, remember your preferences, and help us understand how the Site is used

You can manage cookies in your browser settings. Some cookies are essential for the Site to function properly.

3. How We Use Your Information

We use your personal information for purposes such as:

Fulfilling and managing orders (processing payments, shipping, returns, refunds)
Providing customer support and responding to inquiries
Sending important service messages (order confirmations, shipping updates, policy changes)
Improving our Site, products, and customer experience
Preventing fraud and unauthorized transactions
Marketing communications (where allowed and with your consent), such as updates on new collections or offers

We only process your information where we have a lawful basis to do so, such as:

To perform a contract with you (e.g., fulfilling your order)
To comply with legal obligations
Our legitimate interests in operating and improving our business, provided these do not override your rights
Your consent, where required (for example, certain marketing or cookies)

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:

E-commerce platform providers (e.g., Shopify or similar)
Payment processors and fraud-prevention services
Shipping and logistics partners (to deliver your orders)
Email and marketing platforms (for newsletters and updates, if you subscribe)
Analytics providers (to understand and improve Site performance)
Professional advisors (such as accountants or legal advisors, where necessary)

These third parties only receive the information needed to perform their services and are expected to protect it and use it only for the agreed purpose.

We may also disclose information:

If required by law, regulation, or legal process
To protect our rights, property, safety, or that of our customers or others
In connection with a business transaction (such as a merger, acquisition, or sale of assets), subject to appropriate safeguards

We are not responsible for the privacy practices of third-party websites or services that we do not control. When you leave our Site or use third-party links, their policies apply.

5. Marketing Communications

With your permission, we may use your contact details to send you:

Information about new products or collections
Special offers and promotions
Brand updates and news

You can opt out of marketing at any time by:

Clicking the “unsubscribe” link in marketing emails, or
Contacting us at Support@janibros.store

Even if you opt out of marketing, we may still send service-related emails, such as order confirmations, shipping updates, and important account notices.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep your shopping cart and session working correctly
Remember your preferences (such as currency or language)
Analyze Site traffic and performance
Support advertising and retargeting campaigns (if used)

You can control cookies through your browser settings. Some cookies are necessary for the Site to function (for example, to keep you logged in or to process your cart). Disabling these may affect your experience.

If we use tools such as Google Analytics, Meta Pixel, or similar, these providers may also collect certain information about your device and browsing activity in line with their own policies.

7. How Long We Keep Your Information

We keep your personal information only as long as reasonably necessary for the purposes described in this Policy, including:

Fulfilling your orders
Complying with legal, tax, and accounting obligations
Resolving disputes and enforcing agreements
Maintaining business records

For example:

Order and transaction records may be kept for several years as required by law.
Marketing information is kept until you unsubscribe or request deletion, or until it is no longer needed.

Where information is no longer needed, we will delete it or anonymize it, where reasonably possible.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information, subject to legal and legitimate business requirements
Object to or restrict certain processing
Withdraw consent where processing is based on your consent (for example, marketing)
Receive a copy of your personal information in a portable format (in some regions)

If you are located in the United Kingdom or the European Economic Area (EEA), you may have additional rights under UK or EU data protection laws. Some requests may be limited where we must keep certain information for legal, tax, anti-fraud, or legitimate business reasons.

We may ask you for information to verify your identity before acting on your request. We reserve the right to decline requests that are clearly abusive, unfounded, excessive, or not permitted by law.

To exercise your rights, please contact us at:
Support@janibros.store

9. International Transfers

Our business is based in Canada, and we work with service providers and partners that may be located in other countries.

This means your personal information may be transferred to and processed in countries outside your own, including Canada, the United States, and other locations where our service providers operate.

We take reasonable steps to ensure that when your information is transferred internationally, it is protected with appropriate safeguards in line with applicable laws.

10. Security

We take security seriously and use reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and are not liable for security breaches beyond our reasonable control.

You are responsible for keeping your account credentials and passwords confidential and for any activity that occurs under your account.

11. Children

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided us with personal information, please contact us at Support@janibros.store, and we will take steps to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we make changes, we will update the “Effective date” at the top of this page.
Your continued use of the Site after any changes means you accept the updated Policy.

We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:

Email: Support@janibros.store

Phone: +1(807) 907-2913

We will do our best to respond promptly and fairly.