Refund policy

Return & Refund Policy

At JANI, we want every customer to shop with confidence. Please read our return and refund policy carefully before placing your order.

Returns & Exchanges

For all standard, non-limited edition products, you may request a return or exchange within 14 days of receiving your order.

To be eligible, items must be:

Unworn, unused, and in new condition

Returned in their original packaging

Returned with all original tags, accessories, and any included items

If you are unsure whether your item qualifies, please contact us and our team will be happy to assist you.

How to Request a Return or Exchange

To request a return or exchange:

Visit our Contact Us page.

Include your order number.

Let us know whether you are requesting a return or an exchange.

Our team will review your request and provide the next steps.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method or as store credit when applicable.

Refunds may take several business days to appear, depending on your payment provider.

Limited Edition Products

All Limited Edition products are Final Sale.

Limited Edition products are not eligible for returns, refunds, or exchanges under any circumstance, including:

Change of mind

Incorrect size selected

Personal preference

Buyer’s remorse

Because these items are produced in limited quantities, individually numbered, and will never be restocked, all sales are final once the order is placed.

This policy helps protect the exclusivity, value, and collectible nature of every JANI Limited Edition release.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please include:

Your order number

Clear photos of the issue

A brief description of the problem

After reviewing your claim, we will work with you to resolve the issue. Depending on the circumstances and product availability, we may offer a replacement, exchange, store credit, or refund.

Questions?

If you have any questions before placing your order, please contact us before purchasing.

We are always happy to help and want every customer to shop with confidence.